HELP WITH ONLINE BOOKINGS

This section will address some common questions related to booking online.  Each of the four booking forms is different, so some of the information here may not apply to all forms.

The online booking forms do not contain any information about rates.  Please refer to the Rates section before making your booking.  The cost of each type of service and possible extra charges are itemized there.

At any time, you may click the Start Over link to clear all data entered.  You may also go back and forth between pages to check, correct or add more information.

Please Note:  Should you take too long to complete the online booking form, your reservation may time out and information you've entered may be lost.  Please try to complete the booking in one sitting, within 30 minutes.

You may jump to the section you want more information about:
Contact Information
Type of Service Required
Passenger Information
Flight Information (departure or arrival)
Passenger Information (for returns)
Flight Information (for returns)
Excess Luggage and Other
Payment
Agree to Conditions
Review
Make Reservation

SECTION ONE - CONTACT INFORMATION
Enter contact information for the person who is actually filling in the form.  In most cases, the person booking is the same person who will be travelling.  However, the contact person could also be a travel agent, a corporate travel desk, an executive assistant, or a friend or relative of the traveller.

Although not all fields are required, filling in as much information as you can will assist us in contacting you should we have any questions.  The residential phone number is a required field.  However, if you are with a travel agency or company, you may type any number (cell, work) in the residential number field; we need the number that is the most convenient way to contact you.  If you have an extension, please include that as well.

SECTION TWO - TYPE OF SERVICE REQUIRED
When prompted, select the type of service you require.

If you are selecting private service (offered for Toronto and Hamilton airports only), remember that the cost will be greater than a shared-ride option.  Check the rates before you opt for private service.

SECTION THREE - PASSENGER INFORMATION
This is the section for information about the person or people who are actually going to use the service.

Click on the ADD PASSENGER button to open up the fields for entering information.

Name
The first field is for the traveller's full name (first name, then surname).  Please ensure you enter the name in the correct order as some countries are accustomed to putting the surname first.  This can be confusing for our reservation agents and your reservation may be booked with the name backwards.  For passengers with several names, it is advisable to condense the name as much as possible so that we are able to determine how to distinguish the first name and last name, as that is one of the ways we may search for your reservation should you contact us with an inquiry about your booking.

If more than one person is travelling from the same address, please enter one name in the name field, the person who will act as the main contact for the trip.

Phone
The next field is for the phone number at the pickup location.  Please provide the phone number where we will be able to reach you on travel day, whether it is a residential number, a cell number, or a company number (plus extension).

If you are booking a Discounted Round Trip Internet Special, Buffalo Airport, or Conference Delegates, it is best to supply a cell number.  If you do not have a cell number, please provide the next best option for reaching you on travel day.

Address
The third field is for the address.  The first choice is a drop-down menu of common locations in the city of Guelph, such as hotels, inns, bed and breakfasts, and university campus residences.  If you are not staying at any of these locations, leave this field blank.

If you are staying elsewhere, enter the street number and name, apartment number if applicable, and the city/town.

If you are booking a Discounted Round Trip Internet Special, you will only be asked for the primary passenger's name and contact phone number, as all pickups and drop-offs are at the Delta Guelph Hotel.

Number of Passengers
Provide the number of passengers who will be travelling from this address.  Adults are over 9 years of age; children are 8 and under.  You will be asked the age of any child(ren).  This will help us determine the type of child car seat to provide.

When you have completed the number of passengers for the address entered, click on the button directly underneath that says INSERT THIS PASSENGER.

If you wish to add more passengers to be picked up at a different address, click on the ADD PASSENGER button again.  Fill in the information as requested.  Make sure you enter how many adults and children will be picked up at this address. 

When you have completed the number of adults/children at the second address, click on the button directly underneath that says INSERT THIS PASSENGER. 

Continue until all passenger names and addresses have been added and inserted.

SECTION FOUR - FLIGHT INFORMATION
Whether your first transfer is a departure or an arrival, you will be asked for your flight information.

For Departures
Select the date from the online calendar.

Insert the scheduled flight departure time from the drop-down menus.  Be sure to check AM or PM.

In the next field, enter your flight destination.  You can also provide the 3-letter airport code (YYZ is Toronto Pearson), which can be found on all airline itineraries.  This helps us when cities have more than one airport (like Washington, New York or London).

If your flight is not non-stop and is connecting on the way, fill in the next field that asks for your final destination.

In the next field, fill in the name of your airline; e.g., Air Canada, American Airlines, Lufthansa, Cathay Pacific.

For Arrivals
Select the date from the online calendar.

Insert the scheduled flight arrival time from the drop-down menus.  Be sure to check AM or PM.

In the next field, enter the city your flight is arriving from.  You can also provide the 3-letter airport code (YYZ is Toronto Pearson), which can be found on all airline itineraries.  This helps us when cities have more than one airport (like Washington, New York or London).

If your flight is not non-stop and is connecting on the way, fill in the next field that asks for the city of origin (your first flight).

In the next field, fill in the name of your airline; e.g., Air Canada, American Airlines, Lufthansa, Cathay Pacific.

If your flight is arriving locally between the hours of midnight and 7:30 AM, we will ask you for the flight's departure date and time from the city of origin.  This will help us make sure we're at the airport on the right date to get you.

If you are booking an arrival, your flight number (of your final flight) is required so that we may track your actual arrival time at the airport.

In the Special Instructions box, you can provide additional information that will assist us in planning your trip.

SECTION FIVE - PASSENGER INFORMATION (for returns, if applicable)
If you are booking a round trip, you'll be asked to enter passenger information for the return portion.  If the passengers and addresses are exactly the same on the return as the first transfer, you can click on the hyper link called SAME PASSENGERS AS TO/FROM and the passenger information will automatically fill in.  You can then move on to the section for flight information.

If the passenger information is different in any way from the first transfer (e.g., different address, more or fewer people travelling), then click on the ADD PASSENGER button and enter the new information required.  When you have completed the number of passengers for the address entered, click on the button directly underneath that says INSERT THIS PASSENGER.

SECTION SIX - FLIGHT INFORMATION (for returns, if applicable)
If you are booking a round trip, you will be asked for the flight details of your return.  Refer to SECTION FOUR for instructions on providing your flight information, whether it's a departure or arrival.

SECTION SEVEN - EXCESS LUGGAGE AND OTHER
Report any luggage that is over and above our standard allowance.  If you are travelling with a bulky or large piece of cargo, please indicate so by filling in the appropriate field.  Even if you do not think you are exceeding our luggage allowances but you do have bulky or large items, please itemize how much luggage/cargo and the type.  This will help us ensure that all your items can fit in the type of vehicle we send for you.

Use the Special Instructions box to provide additional information that you think will help us plan your trip.

SECTION EIGHT - PAYMENT
The payment requirements will depend on what service you are booking.

Bookings for the Discounted Round Trip Internet Special, Conference Delegates, and Buffalo Airport all need to be prepaid at the time of booking (or charged to an existing corporate account). Submit your credit card number on our secure website.

For reservations using the Toronto, Hamilton or Waterloo booking form, we require your credit card to secure your reservation or you can secure with an existing corporate account.  The credit card will not be processed until the day after travel.  You may substitute cash with your driver at the time of travel, if you prefer.  It is the traveller's responsibility to get a receipt from the driver for any cash transactions.

If a third party is providing a credit card number to secure a reservation, but has instructed the traveller to pay cash to the driver, the cardholder should be aware that if the traveller fails to provide cash, the credit card will be charged the full cost of the fare.  Please make sure your traveller knows that he or she is responsible for paying the driver directly.

SECTION NINE - CONDITIONS
Make sure you read the conditions of your booking before submitting your reservation.  Know what your responsibility is.  Read and agree to the Cancellation Policy before you proceed.

SECTION TEN - REVIEW
When you have agreed to the Cancellation Policy and click the Next Step button, you will be presented with a review of the booking information that you have provided.  Read it over carefully.  Check your dates and times.  Make sure your credit card number is correct.  Catching errors at this point will avoid unnecessary delays in completing your booking.

Click the Previous Step button if you need to go back and change any information before submitting.

SECTION ELEVEN - MAKE RESERVATION
When you are satisfied that all information provided is correct on your review screen, click on the MAKE RESERVATION button.

A copy of the review will be sent to the e-mail address you provided.

When Red Car Service staff have completed your reservation, you will be e-mailed an official confirmation, including confirmation numbers, pickup time, and total cost of each transfer.  Please always quote a confirmation number when contacting Red Car Service about your reservation.

If you do not receive an e-mailed confirmation within the time specified under Conditions, please contact our office.  There may be a problem that is preventing you from receiving your confirmation.

The confirmation will also contain valuable information such as how to find Red Car at the airport upon your arrival, the cancellation policies, and luggage allowances.

If you experience persistent problems using our booking forms after reading this help section, please feel free to contact us by phone or e-mail.  We are always happy to help.

Back to Top